FLAT TOP WARPED GRIDDLE

We are sorry to hear that your griddle has warped.  Usually the only reason a 7-gauge steel griddle would warp is if there was uneven heat across the griddle.  This can happen a few different ways. One way would be to heat the griddle up to quickly, by turning the burners on above medium heat setting.  We do suggest using the griddles on medium heat or lower and having all the burners on at the same time, and not only heating part of the griddle. That is another way to cause a griddle to warp.  Also, if your griddle was nice and hot, and you placed something frozen or extremely cold, only on one side of the griddle, then that would shock the steel enough to cause warping.

Unfortunately, we do not cover warping in our warranty for this reason. Here is a link to the warranty, http://www.campchef.com/warranty-information

However, there is a way to try and straighten out the griddle.  We suggest getting 2 pots of water, place them on top of the warped griddle, turn the burners on medium heat, and start heating up the large pots of water, while sitting on top of the griddle.  Once the water is almost boiling, turn the stove off and allow the griddle to cool, with the weight of the pots of water sitting on it.  Hopefully this will help get it straightened out for you.