FLAT TOP GRIDDLE NOT GETTING HOT

It sounds like your flat top grill is going into a low flow mode.  Low flow mode is a safety feature caused when the regulator thinks there is a propane leak. There is a sensor inside the regulator so if there is too much gas going through, it thinks there is a leak & will shut down or have a small flame. This sensor is a US standard sensor that is usually tripped when the propane tank is opened all the way. To correct the problem, please follow the steps below:

1. Make sure that the propane hose has been attached to the unit with a wrench (not just finger tight).
2. Confirm that the control knobs are turned to the 'OFF' position.
3. Remove the hose from the propane tank and let rest for approximately 30 seconds, as this will reset the regulator.
4. Re-connect the hose to the propane tank. Turn the propane tank on very slow and no more than 1 turn, wait 10 seconds.
5. Then relight the burner. (After the burner has been lit leave the propane tank at 1/4 open the entire time.)
6. After you have finished cooking make sure the turn the knob to the 'OFF' position first, and then shut off the propane tank.

If you have followed these steps and you still have a low flame, you may have a propane leak. To check for this, just do a soap and water test around the connections, and the hose. If you see bubbles, then you would have a leak, and would need a new hose.