WIFI CONTROLLER

IS THERE ANY FURTHER MARCH 22, 2022 UPDATE HELP?

We often see update failures due to a weak signal at the grill. Try these two tips:

Once update starts, if it hangs after 2 minutes, turn the grill off ,and then back on. Let sit, update will try again within 5 minutes.

If update fails again, move grill closer to WIFI temporarily.

For further assistance please call our Customer Support team at 1.800.650.2433

WHERE CAN I DOWNLOAD THE CAMP CHEF CONNECT APP?

iOS devices can be downloaded in the App store. Google Play Store for Android devices.

DO I NEED A MOBILE APPLICATION TO USE MY GRILL?

No. The app is not required to use your grill. You can still set temperatures and adjust Smoke Numbers from the controller itself.

CAN I ADD MULTIPLE GRILLS TO THE APP?

Yes. After you’ve set them up within your Camp Chef account you can easily switch between grills within the app.

CAN I RUN ONE GRILL WITH MULTIPLE MOBILE DEVICES?

Yes. Each grill you set up will be connected to your Camp Chef Connect user account. You can run a grill on any device that is logged in to your account.

WHY WON’T MY GRILL CONNECT TO WIFI?

This may be due to a number of factors. Use the following to troubleshoot: 1. Make sure your grill is in range of your WiFi router. 2. Ensure you have a 2.4gHz WiFi network in range. 3. Check to ensure your phone is connected to the same network when setting your grill up for WIFI. 4. Click the ‘show password’ icon to review your network password to ensure there are no typos. 5. If the initial WiFi connection times out, do the following: a. Do NOT close the app or move to a different screen yet. b. Turn off the grill, count to 5 slowly, turn it back on. c. Tap the "SKIP FOR NOW" button in the app - it may be hidden beneath the on-screen keyboard. d. After a few moments the WiFi icon on the grill should either turn black (color screen models) or light up fully (blue LCD models).

WHY DOES MY APP KEEP FORCE CLOSING OR CRASHING?

This may happen if you have an outdated version of the app. Go to the App store or Google Play Store and check for updates. Please update to the latest version if there is one available. If that doesn’t work, try restarting your phone or uninstalling and reinstalling the app.

IS A NETWORK PASSWORD REQUIRED TO CONNECT TO THE GRILL?

Yes, when using WiFi. A password is not required if you are only using Bluetooth.

WHAT IF I FORGOT MY USERNAME AND/OR PASSWORD FOR THE APP?

You can reset the password to your account in the app. This option is available when logging in. Choosing this option will allow you to send a password recovery email to the email address you signed up with (this also happens to be your username.)

DO ALL CAMP CHEF PELLET GRILLS HAVE WIFI?

No. Not all Camp Chef pellet grills come equipped with WIFI. Retro Fit controllers are available for purchase. Please read the fitment requirements to ensure the Retro Fit will work with your Camp Chef pellet grill.

DO I NEED TO SIGN IN TO MY CAMP CHEF CONNECT ACCOUNT ON THE APP BEFORE USING MY PELLET GRILL?

No. However, by bypassing the login you are connecting to the grill via Bluetooth only. Bluetooth gives you limited app functionality. By doing this you understand that you are not able to store information like temperatures, cook history, graphs, etc. in the cloud, nor can you access your grill from a remote location.

WHAT DOES IT MEAN IF I HAVE “LOST COMMUNICATION?”

Loss of communication could mean a few things. Check that your Bluetooth is out of range, your grill has lost its WIFI signal, or your phone is no longer connected to the internet.

I CANNOT GET MY WIFI/BLUETOOTH RECONNECTED. I'VE RESET EVERYTHING, UNINSTALLED THE THE APP ON MY DEVICE, IT RECOGNIZES THE GRILL BUT NEVER MAKES THE CONNECTION.

Do the following: 1.Turn off the controller 2. Log out of the App and then delete 3. In your phone's Bluetooth settings, find an item named "CampChef:xx:xx" and forget or unpair it. 4. Turn the controller on 5. Re-download the App, and wait two full minutes before going into it In the meantime: Woodwind – While waiting, go into settings, then about and make sure your grill is showing a grill ID and also the MCU\WiFi firmware updates. If they are missing, you turned on the grill too fast. Turn off, wait 10 seconds, and then turn on again. If it still does not show, please contact Customer Service. Gen 2 WIFI – While waiting, go into menu, about, then Grill ID. Make sure it is displaying a Grill ID. If not, then the controller was turned back on too fast. Turn off, wait 10 seconds and they try again. If it still does not show, please contact Customer Service. 6. Go into the app and then search for the grill; select it from the search results. The app should prompt you for a PIN that is displayed on the grill. 7. The app will now show you a list of available WiFi networks. If yours is not on the list, ensure that it supports 2.4gHz devices (contact your internet service provider or router manufacturer to determine this.) Note that you can also enter a network name manually if it isn't in the list. To do this, press 'Add Network', then a popup will say “ENTER NETWORK SSID.” Type in the name of the WIFI network (it is case sensitive) and enter password and then hit the 'Connect' button. 8. Select or enter your desired WiFi network, then enter the password.